Professional Experience
A journey through cybersecurity leadership, building resilient security operations and developing high-performing teams across the managed services industry.
SVP, Cyber Strategy & Digital Innovation
Leading LRQA's global cyber strategy and digital innovation agenda, focusing on designing, positioning, and delivering services that solve real client challenges. Combining technology roadmap development with driving new propositions to market and building partnerships with leading industry vendors.
Key Achievements
- Leading global cyber strategy and digital innovation initiatives
- Shaping technology roadmap and driving new propositions to market
- Building partnerships with industry-leading security vendors
Technologies & Skills
Head of Managed Security Solutions
Led managed security solutions for a premier cybersecurity consultancy and testing provider, driving operational excellence and strategic security service delivery.
Key Achievements
- Led strategic direction of managed security services portfolio
- Drove operational excellence across security service delivery teams
- Developed and implemented advanced security operations frameworks
Technologies & Skills
Head of Managed Security Services
Led the managed security services division, overseeing comprehensive cybersecurity solutions and service delivery operations.
Key Achievements
- Established and scaled managed security services capabilities
- Built high-performing security operations and delivery teams
- Implemented strategic security frameworks for enterprise clients
Technologies & Skills
Head of Cyber Defence
Spearheaded cyber defence strategies and operations, building comprehensive defensive capabilities against evolving cyber threats.
Key Achievements
- Developed and implemented enterprise cyber defence strategies
- Built proactive threat detection and response capabilities
- Led incident response and forensic investigation teams
Technologies & Skills
Head of CyberGuard
Led the CyberGuard division, driving cybersecurity service delivery and operational excellence for managed security services.
Key Achievements
- Established comprehensive managed security service offerings
- Built and managed multi-disciplinary cybersecurity teams
- Implemented advanced security monitoring and response capabilities
Technologies & Skills
Chief Technology Officer
Provided strategic technology leadership for digital transformation initiatives encompassing cloud and cybersecurity solutions.
Key Achievements
- Led strategic technology direction and architecture decisions
- Drove digital transformation initiatives across the organisation
- Established technology partnerships with leading cybersecurity vendors
Technologies & Skills
Head of Operations
Led operations for a leading UK provider of Digital Transformation encompassing Cloud and Cybersecurity Solutions. Managed multi-disciplinary teams delivering world-class customer service and technical solutions.
Key Achievements
- Led fantastic team of 1st, 2nd & 3rd line support engineers and project delivery staff
- Improved processes & procedures ensuring service delivery with world-class customer service
- Reported on all operational processes, SLAs and achievements to executive leadership
Technologies & Skills
Head of Support & Customer Services
Responsible for leading and developing both technical support and provisioning teams for a successful wholesale provider of telephony and data services, while managing day-to-day infrastructure and systems operations.
Key Achievements
- Led technical support and provisioning teams for wholesale telephony and data services
- Prioritised all internal and external customer and IT department communication
- Diagnosed and resolved complex technical issues across voice and data services
Technologies & Skills
Head of IT & Systems
Responsible for maintaining and improving systems and infrastructure used throughout the business, including platforms used by resellers and partners.
Key Achievements
- Maintained and improved critical business systems and infrastructure
- Managed systems used by resellers and business partners
- Implemented system upgrades and infrastructure improvements
Technologies & Skills
Senior Support Specialist
Senior Support Specialist working for a leading Communications & Technology company, responsible for providing technical support to voice, data and networking services.
Key Achievements
- Provided expert technical support for voice, data and networking services
- Resolved complex technical issues for business and enterprise clients
- Maintained high customer satisfaction through efficient problem resolution
Technologies & Skills
Head of IT & Service Delivery Manager
Comprehensive leadership role managing IT support desk, voice and data provisioning, client systems, and business development activities for a communications services provider.
Key Achievements
- Managed IT support desk and multiple ticket resolution systems
- Provisioned telephone lines and services using IPVS platform
- Managed and updated client telephone systems and infrastructure
Technologies & Skills
Technical Support Engineer
Provided comprehensive technical support services, building foundational expertise in systems administration and customer service delivery.
Key Achievements
- Delivered technical support across multiple technology platforms
- Resolved complex technical issues for diverse client base
- Developed strong problem-solving and diagnostic capabilities
Technologies & Skills
Career Highlights
Key milestones and achievements throughout my cybersecurity career
Leadership Experience
Built and led security operations teams across multiple organisations
Technical Expertise
Deep experience from support engineering to strategic technology leadership
Compliance & Standards
Achieved and maintained ISO27001, ISO9001 compliance across organisations
Interested in learning more about my experience?
Let's discuss how my background in cybersecurity operations and team leadership can benefit your organisation.